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Aussenansicht vom Schlosshotel Fleesensee
Das Tor des Schlosshotels Fleesensee.

FAQ from SCHLOSS Fleesensee.

Frequently asked questions.

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Important questions.

Here you will find answers to the most frequently asked questions, sorted by topic.

Is your question not listed? Or would you like more information? Then we are also happy to help you personally!

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When is check-in / check-out?

Check-In: from 3 pm
Check-Out: until 12 pm
Late check-out is possible until 6 pm – subject to availability and agreement.

Are dogs allowed in the hotel and are there dog seats in the restaurant?

Dogs are welcome on request – we charge EUR 29 per dog per night. There is a restricted seating area for dog owners in the Orangerie. Our staff will be happy to show you these areas on site.

What is the wifi password?

As a guest at the SCHLOSS, you can use the hotel’s own Wi-Fi free of charge. How to log in:
WLAN / SSID: Schlosshotel Fleesensee
Password: WelcomeToSCHLOSSFleesensee

How is the resort organised?

There are several hotels and adventure and leisure facilities within the resort: SCHLOSS Fleesensee, BEECH Resort Fleesensee, Robinson Club, GOLF Fleesensee, Aquafun and Fleesensee Rösterei.

What car parking facilities are available?

You are welcome to park your car free of charge in one of the 120 public car parks to the left of the castle.
The complete renovation of the underground car park was completed in June 2023. There are 80 parking spaces available here (1 EUR / hour, 18 EUR / day). Please note the entry height of 2 metres.
During your arrival and departure you can park for 15 minutes in front of the entrance to the castle. We would like to point out that the castle courtyard is also the access route for emergency vehicles.
For golfers playing the castle course, we recommend parking your vehicle at the end of the small cul-de-sac to the left of the castle near the entrance to the castle park. From here you can easily walk through the castle park to the golf reception. This is located to the left of the staircase to the conservatory.

Can I charge my electric car on site?

Yes, there are a total of 4 charging parking spaces in the underground car park and on the market square where electric cars can be charged (45 cents / KWH; payment by EC card).

How can I make a table reservation in the restaurant?

We are also happy to take your desired table reservation at reception or by telephone on +49 (0) 39932 80 100. We recommend that you book your table in advance, especially in the high season.

Can I order a table and decorations for a special occasion such as a birthday or wedding anniversary?

Before your stay, you can send your requests and wishes to our Guest Relation Manager at the following e-mail address: guestrelation@fleesensee.de. On site, we are available for all questions and suggestions at reception.

Is there a golf reception at the SCHLOSS?

Yes, the SCHLOSS has its own golf reception. You will find it in the basement in the long corridor on the way to the Orangerie.

Which categories can be booked at SCHLOSS?

– Tower suites – optionally with terrace
– SCHLOSS suites – with optional park view
– Park suites – with private spa area
– Deluxe suites – with optional terrace
– SCHLOSS rooms – with optional park view
– Park rooms – with optional terrace
– Superior room – with terrace
– Deluxe rooms – with optional terrace
– Accessible rooms – with terrace

Where is the nearest pharmacy or doctor?

– City pharmacy in Malchow
– Birkholz Pharmacy in Malchow
– Dr Gunnar Wolff (Clara-Zetkin-Ring 2A, 17213 Malchow)
– General practice Hans Damerau (Kirchenstraße 31A, 17213 Malchow)

What shopping facilities are there near SCHLOSS?

You can find everyday essentials and souvenirs on the market square in Göhren-Lebbin. The quickest way to reach popular drugstores and shopping facilities such as Edeka, Aldi and Lidl is in Malchow, which is only about 15 minutes away.

Is a shuttle service offered within the resort?

There is a seasonal shuttle that you can use within the resort from the beginning of June to the end of October. The journey times can be found at the respective bus stop.

Is there a way to store my bike?

You can park your bikes at the end of the underground car park (left and right).

Does the SCHLOSS have rooms with a lake view?

Unfortunately not, but you do have a wonderful view of our castle park.

Are there smoking facilities in the building?

There is a separate smokers’ lounge in the Bar 1842.

When does the spa area open?

The outdoor pool is open for you from 7.00 am. From 10.00 a.m. you can book treatments and be pampered by our spa staff.

How long are the saunas open?

In the summer months, you can use the saunas from 2.00 pm to 9.00 pm. Winter time is wellness time – therefore the saunas are prepared a little earlier in the cooler months and can be used from 12.00 pm.

Do I have to register in advance for the fitness area?

You do not need to register in advance to use the fitness area.

Is the use of the SPA area free of charge?

Access and a relaxing time at the SCHLOSS Spa are free of charge for our guests. External guests can also use the SCHLOSS Spa and spend a wellness day with us. The price for a day ticket starts at EUR 59.

Where can I book spa treatments?

We are happy to receive your requests and enquiries about spa treatments at the spa reception. You can also call us before your stay on the following number: +49 (0) 39932 8010 3852 and plan and schedule your desired treatments with us.

What services do you offer in the spa area?

Selected food and drinks can be ordered at the pool bar from 13:00. A corresponding drinks and food menu is available in the spa area.

What types of sauna are there in your SPA?

In the sauna area you can choose between the following types:
– Finnish sauna with crystal heater
– Classic bio sauna
– Oxygen sauna
– Steam bath with play of light
– MicroSalt room

At what times are most guests at the SCHLOSS Spa?

The busy times in the spa area are usually from 3.00 pm to 6.00 pm. Please try to plan your time-out outside of these peak times for a relaxing spa stay.

Are children allowed in the spa area?

Our SCHLOSS Spa stands for time out and a soothing atmosphere. Peace and cosiness are particularly important in the spa area, which is why the minimum age here is 14. For our younger guests there is swimming fun at the nearby Aquafun Fleesensee.

Does the SCHLOSS Spa also have a whirlpool / indoor pool?

Unfortunately not, but you can do your lengths in our heated outdoor pool and enjoy the unique view of the castle park.

Are your products home-grown?

Many of the products we use in our restaurants have been from our own farm since 2015. The vegetable fields are located directly on the 10th green and 11th tee of the SCHLOSS course on an area of more than 3,000 m². The 1,200 m² greenhouse is also located on the way from Göhren-Lebbin to Untergöhren. Seasonal and regional fruit and vegetables as well as fresh herbs are grown here: from apples and numerous types of cabbage to fennel and courgettes. The holistic concept is rounded off by breeding our own cattle and keeping South American Araucana chickens, which lay green eggs.

Where and when is breakfast served at SCHLOSS?

The breakfast buffet takes place daily from 07:00 to 11:00 in the Orangerie. In addition to a variety of different types of bread and rolls from our own SCHLOSS bakery, you can expect a rich selection of hot and cold dishes, fruit, pastries, yoghurt, tea and coffee and fresh juices.e.

How much does half board cost?

Half board costs EUR 45.

Do you also offer vegan and vegetarian dishes in the restaurants?

You will always find vegetarian or vegan options on our menus. If these are not suitable for you or if you have any intolerances (e.g. gluten), please speak to the service staff on site and we will then prepare the right dish for you in consultation with the kitchen.iten.

Do you offer room service at SCHLOSS?

Yes, you can also conveniently order food and drinks to your room via our room service. You can use this from 12:00 to 21:00 for an additional charge of EUR 9.50.

What restaurants are there at SCHLOSS?

On the one hand, there is the Orangerie in the SCHLOSS. This is where breakfast and the evening buffet take place as part of the half-board programme. You can expect daily changing live cooking and various culinary events such as the kitchen party or barbecue evenings in summer. There is also the modern and contemporary Blüchers restaurant in the former castle chapel. Here you can enjoy top-class culinary delights and refined à la carte dishes. There is also an extensive international wine list. You also have the option of ordering smaller dishes from the snack menu in Bar 1842. A selection of regional and international spirits and drinks round off the culinary offering here.

How long is the bar open?

You can round off an eventful day with a delicious cocktail at Bar 1842 until midnight.

Why are the chicken eggs green?

Our eggs, which you can try for breakfast, for example, come from our own Araucana chickens, which are particularly eye-catching due to the greenish colour of their shells. The chickens originally come from South America and live with us in a modern chicken mobile with plenty of space and lush grass in the front garden – the best conditions for fresh eggs from happy chickens.

Are there beautiful paths for walks around the SCHLOSS?

In the neighbouring castle park there are many beautiful paths for a walk down to the golf courses. Or you can explore the beautiful village and then enjoy a delicious coffee in the Fleesensee roastery right on the market square.

Where can I hire bikes in the neighbourhood?

The Harry Hurtig bike hire shop is located on the market square in Göhren-Lebbin. Here you can hire the right bike for you from a wide range of bikes and accessories (including e-bikes) by the hour or for a whole day.

What golfing options do I have?

There are five golf courses for different levels of play within the resort. Please drop by the golf reception for any questions or information – our friendly staff will be happy to help you.

Where is the nearest lake?

Only a few kilometres away from the SCHLOSS is the Fleesensee in Untergöhren. There are beautiful cycling and hiking trails here to explore the unique nature of the Mecklenburg Lake District. The Müritz and many other beautiful bodies of water are also within easy reach and are well worth discovering.

Is there a swimming pool nearby?

Aquafun Fleesensee is located not far from the SCHLOSS. You can reach it on foot and spend a wonderful day having fun for young and old in the adventure pool.