Spa etiquette

We recommend our guests to book treatments and massages in advance to ensure that your treatment can take place at the desired time. Please make your booking at our spa reception. Our spa expert will be happy to assist you in choosing the best spa experience for you.

Please come to your treatment in your bathrobe. To protect your privacy, we offer you disposable briefs for every treatment and work with various covering techniques.

We ask you to refrain from using mobile phones, laptops and video or photo cameras and to switch them off during your visit to the spa.

When training on the equipment, please wear sturdy, clean trainers and appropriate sportswear.

Please inform us at the time of booking if you have any medical conditions such as allergies, accidents or injuries that could affect your use of the programme.

The spa and treatment area is a place of tranquillity. We ask for your understanding that children are only permitted in these areas from the age of 14. Our younger guests can use the Aquafun Fleesensee free of charge.

Please wear swimwear in the pool area. For reasons of hygiene, we ask you not to wear any clothing in the sauna areas and to place a towel underneath you while you are in the sauna.

If you are unable to keep your booked appointment, please notify us at least 24 hours before the start of the treatment. We ask for your understanding that we charge an 80% cancellation fee for cancellations made less than 24 hours in advance and a 100% cancellation fee for cancellations made less than 4 hours before the appointment.